Useful Tips

Tip 1: Why your home phone does not work


Undoubtedly, each user of a landline telephone has at least once had such a situation when it was necessary to call somewhere, and there was silence in the handset. And what to do in this situation?

The main thing is not to rush and immediately call the masters. This can be done later, first you need to try to find the cause and fix the problem yourself.

The main reasons are device breakdowns, malfunctions in wiring and lines, as well as a banal non-payment for communication services. Below are ways to solve the problem for each case and further actions necessary in situations where it is impossible to do something without experienced specialists.

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Late payment

The landline phone does not work. As mentioned above, many causes affect this problem.
The most popular of them is late payment for communication services. In order to avoid such a situation, timely payment of bills is required, which must be paid off within a period not exceeding 20 days after receipt of the receipt.

It should be borne in mind that if you pay the debt at the end of the month (after the 28th day), it will be credited to the account only in the following. Therefore, it is possible to pay even before receiving bills, namely after the 7th day of each month by any means convenient for the subscriber.

If untimely payment is not the basis for “silence” of the phone, then other reasons may contribute to this phenomenon, you can learn more about them later.

Hardware problems and solutions

The landline telephone does not work - where to call, any subscriber will ask. Nowhere. Initially, you should make a diagnosis:

  • Telephone set.
  • Of wires.
  • Gear lines.

To check whether the device itself is the “culprit” of the fact that the subscribers have no connection with the outside world, it is necessary to connect to the existing line of another phone or reconnect the “old” to the wires of the neighbors. If a phone breakdown is detected, it must be returned for repair.

In cases where subscribers use cordless telephones, “silence” of the handset can be observed when its battery is discharged. The less its power remains, the shorter the time interval the tube is located outside the base station. To eliminate the problem situation, it is necessary to replace the old battery with a new one.

If the telephone is not to blame, then you need to check all the wiring, which includes:

  • The wire from the central shield to the outlet.
  • Telephone jack.
  • The wire from the outlet to the device.
  • Be sure to inspect the connection points, in particular sockets, both telephone and electric (after all, many modern devices are connected to the home power supply), since often the cables simply drop out of their “sockets”.

If this is not the cause of “silence” in the handset, then both wires are checked for pressure or a break that is easy to fix. It is only necessary to slightly strip the ends of the cable, then twist them together in pairs and fix them with electrical tape.

Also, in the “silence” of the home telephone, faults and breaks in transmission lines may be to blame. Identifying them is also quite simple. It is required to make a call to the home number. If there are problems with lines in the handset, short and frequent beeps will be heard. In this case, a call to the customer support service is required.

Customer support

If you find problems associated with breaks and malfunctions on telephone signal lines, you must contact customer support, which works around the clock and without interruptions. The necessary numbers can be found:

  • In agreements between subscribers and a company providing communications services.
  • In receipts for payment.
  • On the official website of the company.
  • Toll free 09.
  • By calling 009 (calling from a mobile phone).

Do not forget that all calls are absolutely free and you can contact this service using various methods.

Checking balance

One of the reasons for a home phone failure can be a banal non-payment. You can clarify the presence of debt or inform about payment by the service phone numbers indicated on the accounts, as well as in your personal account on the website of the telephone operator. Please note that if the phone is disconnected for non-payment, reconnecting after depositing funds may take about a day.

To avoid this situation, pay phone bills no later than within 20 days from the receipt of the receipt. Please note that if the payment was made after the 28th day of the month, then it will be credited to your account only in the next. Do not forget that you can pay by phone even before receiving a receipt, after the 7th day of the month at any branch of Sberbank. To do this, it will be enough just to give your phone number.

Device malfunction

Perhaps the breakdown occurred directly on your phone. To check this, try reconnecting it, for example, with neighbors, or connecting another device to existing wires.

If you have a cordless telephone, it’s also possible that the battery is stuck in the handset and needs to be replaced with a new one. The less the handset holds “charging” outside the base station, the less power remains.

We understand the wires

A telephone cable (usually pink and white) extends from the general electrical panel to the apartment, where it connects to a small telephone socket, and from there a separate wire leads to the telephone. Also, most modern phones are connected to the network. Check the locations of all connections: 220V socket, telephone jack. Perhaps in one of the connection points the cable simply fell out of its “socket”. If everything is in order, it is worth checking the wire all the way from the telephone jack to the flap - it may be torn or pinched. This happens quite often, especially if the cable is laid under the thresholds of entering the rooms, the apartment has children, pets.

In the event of a break, this breakdown can be completely corrected independently: the wires will need to be slightly stripped and twisted in pairs again between each other, and then fastened with electrical tape. You will not be shocked at the same time, in addition, the polarity of the telephone wires is absent, which means that you can not be afraid to connect them incorrectly.

Other possible malfunctions

Here are some of the most common complaints of subscribers and their solutions:

Crackling, rustling, clutter . These are the “symptoms” of a telephone line malfunction. In this case, it is also worth checking all the wires, and in case of their integrity, contact the telephone company.

Poorly audible . Most likely, the problem arose in the dynamics of the device. If the phone is old, then the speaker is carbon, and sometimes just enough to knock on the phone. If the phone is modern and the volume is set to "maximum", but you still can’t hear anything, you will have to contact the master or replace the device with a new one.

Phone does not respond to button presses . Perhaps they were just littering. Try to remove the cover and gently wipe the button mechanism with alcohol.

How the telephone and telephone exchange work. How PBX works

To fix the phone you need to know how it works. Consider the phone in a modern telephone network.

A regular home landline telephone requires a telephone exchange, cable network, and subscriber ends, i.e. the telephone itself. A modern telephone exchange is more like a controller that controls its analog or digital lines. Telephone lines go from station to subscriber. Normal telephone circuit represents the following intermediate points: ATS - cross (telephone line distributor) - intermediate wiring closets or boxes - telephone socket - subscriber termination. In cases of enterprises between the telephone line entrance and the subscriber termination can be a mini-PBX and its own telephone network with its cross and junction boxes. Each subscriber line consists of two wires (telephone pair).

The PBX supplies voltage to the subscriber line (the old standard is 60 Volts, the new standard is 40 Volts). Subscriber picking up the phone, closes the line through the speaker and the microphone of the handset, and the PBX controller perceives this change as readiness for dialing and sends a signal "readiness" (continuous beep). The subscriber starts dialing the number. Two dialing options are now available - tone and pulse. The dial tone method is to send two-frequency messages to the PBX controller, each combination of these packages corresponds to a specific digit. This dialing method is also called DTMF. Pulse dialing is characterized by clicks in the handset. With pulse dialing the line is short-circuited shortly a certain number of times corresponding to the number digit. The number 0 "zero" is encoded by ten short-circuit circuits of the subscriber line. Tone dialing is faster, but only available on digital telephone exchanges.

The PBX, having accepted the number, decodes it in its format and sends it to the specified subscriber. In case the subscriber has dialed an external number, the PBX will transfer this number to another exchangeresponsible for this number. In telephone exchanges there is a correspondence table of telephone numbers and telephone exchanges that serve them. Typically, telephone exchanges are encoded by the first group of digits of a number.

Telephone station sends short-term “call trips” to the called subscriber in the form of alternating current with voltage from 100 to 200 volts, causing a call mode in the telephone set. The remote subscriber picks up the phone, also closing the line through the speaker and microphone, PBX understands this and closes the voice path between subscribers.

To end the conversation, one of the subscribers hangs up, calling on the telephone line"break", which is perceived by the station as "hang up". The PBX gives the remote subscriber a busy signal to inform him of the end of the call.

This explanation is given to a person unfamiliar with the construction of the telephone network, understood the principle of telephone communication. Specialists are requested to refrain from details in the comments if you have not seen a functional error in the explanations.

1. I pick up the phone, but the phone does not buzz. There is no ready signal in the handset.

There may be several reasons. Automatic telephone exchange does not give you a signal - call the repair service from another phone. Automatic telephone exchange gives you a signal, but it does not reach your telephone jack. Only the telephone operator will also help you here.

Most often a phone malfunction appears directly in the apartment or house. Either the wire broke somewhere, or the phone itself broke. When repairing the phone it is better to immediately eliminate the breakdown of the telephone itself. Ideal if you have another working phone. Turn off the idle machine and put in his place a worker. If it works, then the malfunction is most likely in the device itself. Connect another phone simply, if its connector is the same as yours, if not, you have to tinker. Phone It is connected by its wires to the subscriber line, regardless of polarity. Those. it does not matter which wire to connect to, the main thing is to connect one wire of the device to one wire of the subscriber line, and the other to the other.

If you do not have another device, then you can measure the voltage at the telephone outlet. As we have already noted, it should be in the region of 40-60 volts. If it is not, then the PBX signal does not reach your outlet. The reason is the cable network. Remember if you moved furniture in the area where the telephone cable passeswhether the cat has cut the cable or if something else has happened. If the telephone cable goes over the wall decoration you can look at it and check for obvious cliffs. If a break is found, twist the wires without paying attention to the polarity.

Frequent phone malfunction may be the need to repair not a telephone but a telephone jack. The socket contacts may oxidize, wires from the terminals in the telephone socket may fall off.

There is such an old way of checking cable telephone network sections. On each of the wires leaving the telephone, needles hide and these needles stick into the wire through insulation. The needles will not damage the wire, and after such a check, it is not necessary to further isolate the sample sites.

2. The phone is working, but quiet. Hard to hear on the handset.

Repair phoneif it works quietly it is necessary from the telephone itself. Make sure that the handset volume is set to maximum. In older phone models, coal speakers were used in which the coal sintered and clumped over time. This led to inoperability and the need to repair the phone. This malfunction is eliminated in most cases by a sharp tap on the telephone. Coal crumbled and began to work normally. If you have a diffuser speaker and the volume is added to the maximum, but you don’t hear anything, most likely the matter is the failure of the radio elements of the phone circuit, namely the amplifier. For such a phone repair knowledge of electronics will be required.

3. The phone creaks and rustles. Crackle in the handset.

Such a phone malfunction indicates that there is a circuit on the line either between the wires of your telephone line, or between your and another telephone lineor your line is short to the ground. Here you can also advise checking your line, if everything is clean with it, then contact the operator.

Cracking in the tube can be caused not only by a short circuit, but also with a short break in the wire. A very common malfunction when a twisted wire breaks from a telephone to the handset. Usually this wire breaks in the place of the greatest bend or near the apparatus or near the tube. Modern telephones are easy to fix from such a malfunction, having bought a twisted cord of the required length in any mazin of electronics and exchanged the old cord for it.

4. The number is not dialed. The phone does not respond to button presses.

If the phone does not respond to button presses, then either the matter is again in the scheme, or the buttons are littered. Open the telephone and wipe the buttons and circuit board with alcohol. Usually this helps, the only thing is do not erase the carbon layer from the rubber bands of the buttons.

This article describes only the most common malfunctions of wired phoneswhich hopefully help you fix your home phone quickly.

Calls to the operator

Subscribers can always inform the operators of the communication provider company about the malfunctions of home telephones associated with breakdowns on the line, using:

  • any stationary device
  • mobile phone
  • Internet portal

Using the first two intercoms, first of all, you can use the universal number 8 800 1000 800, which includes a single service center system. This system later transfers the call to the local operator.

Call operator

Save time by calling the local repair office. As mentioned earlier, a code number can be found in the contract. For example, the telephone code of the Kaluga Region is +7 (4842), and the telephone number for communication with the operator is 531111.
After receiving personal data about the subscriber, the operator will try to establish communication right during the dialogue, asking the client to perform a series of elementary actions.

In cases where these actions remain unsuccessful, a request is left for the repairmen, to which they must respond within 24 hours. The same request can be left on the provider's website by pre-filling the necessary columns in the "Feedback" section.

Wizard Services

Within a day after the acceptance of the repair request, the supplier company is obliged to send the equipment for the work on establishing communication, having previously agreed upon a visit time convenient for the subscriber. Upon arrival, the craftsmen will carry out diagnostic measures to identify the cause of the breakdown and eliminate it. After all these actions, the technical support service operator should call the subscriber's number to check the quality of telephone communications.

All troubleshooting measures are free if these problems occurred due to the fault of the provider. If the subscriber is the culprit, the services of the master are paid at the rates established by the company.
Based on all of the above, the following conclusion is made: if the phone does not work, then you must first carry out independent diagnostic actions and only then (if necessary) contact the appropriate services.

How to disable a landline telephone - in the video:

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